Privacy Policy

Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information.

Last updated: January 7, 2025

Quick Overview

What we collect:

  • • Account information
  • • Usage data
  • • Payment information
  • • Technical logs

How we protect it:

  • • SSL encryption
  • • Secure data centers
  • • Limited access controls
  • • Regular security audits

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support:

  • Name and contact information (email address, phone number)
  • Billing address and payment information
  • Account credentials and security information
  • Communications with our support team

Usage Information

We automatically collect certain information about your use of our services:

  • Server usage statistics and performance metrics
  • IP addresses and connection logs
  • Website navigation and interaction data
  • Device and browser information

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide, maintain, and improve our VPS hosting services
  • Process payments and manage your account
  • Communicate with you about your services and account
  • Provide customer support and respond to inquiries
  • Monitor and analyze usage patterns to improve our services
  • Ensure the security and integrity of our systems
  • Comply with legal obligations and enforce our terms

3. Data Security

We implement comprehensive security measures to protect your data:

Technical Safeguards

  • • SSL/TLS encryption for data in transit
  • • AES-256 encryption for data at rest
  • • Multi-factor authentication
  • • Regular security audits and testing

Physical Security

  • • Secure, monitored data centers
  • • Biometric access controls
  • • 24/7 physical security personnel
  • • Redundant power and cooling systems

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • With service providers who assist us in operating our business
  • When required by law or to respond to legal process
  • To protect our rights, property, or safety, or that of others
  • In connection with a business transfer or acquisition
  • With your explicit consent

5. Your Rights and Choices

You have several rights regarding your personal information:

Access & Control

  • • Access your personal data
  • • Update or correct information
  • • Delete your account
  • • Export your data

Communication

  • • Opt out of marketing emails
  • • Manage notification preferences
  • • Request data portability
  • • Object to data processing

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

  • Account information: Until account deletion plus 90 days
  • Payment records: 7 years for tax and legal compliance
  • Usage logs: 12 months for security and optimization
  • Support communications: 3 years for service improvement

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data, including:

  • Standard contractual clauses approved by data protection authorities
  • Adequacy decisions by relevant regulatory bodies
  • Certification schemes and codes of conduct

8. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email

privacy@vps-store.net

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.